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0115 952 6666

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0115 941 4101

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0800 092 0645

City Flowers Nottingham

0115 952 6666

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Terms and Conditions

Terms and Conditions

This page provides details on City Flowers Nottingham's general terms and conditions and those relating to this website

Products and Services


1.1 Certain Products may be delivered by us in bud to ensure longer life

1.2 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us.

1.3 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.4 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.


2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.

2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards.


4.1 Our delivery service is only within the Nottingham, Derby, and Mansfield area.

4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.

4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date, in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.

4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.


5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.

5.2 To amend or cancel your order, please contact us.

5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Service

6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to City Flowers.

6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.


Website Terms and Conditions for City Flowers Nottingham

1. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

2. Use Licence

a. Permission is granted to temporarily download one copy of the materials (information or software) on City Flowers Nottingham's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on City Flowers Nottingham's website;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or "mirror" the materials on any other server.

b. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by City Flowers Nottingham at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

c. Any intellectual property rights (including without limitation any patents, copyright, database rights and trademarks (whether registered or unregistered) subsisting in any content or material on this website belongs to City Flowers Nottingham. All rights are reserved for the benefit of City Flowers Nottingham. Nothing in these terms and conditions grants you any rights in the website or the content within the website.

3. Disclaimer

The materials on the City Flowers Nottingham website does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall City Flowers Nottingham or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on City Flowers Nottingham's Internet site, even if City Flowers Nottingham or a City Flowers Nottingham authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

City Flowers Nottingham does not exclude or limit liability for death or personal injury arising from its negligence, for any fraudulent misrepresentation made by City Flowers Nottingham on this website or for any other statutory rights which are capable from being excluded.

If you are in breach of any of these terms and conditions, you agree to indemnify and hold harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by City Flowers Nottingham in relation to or arising from such a "breach".

5. Revisions and Errata

We endeavour to maintain the accuracy of any materials and pricing appearing on the City Flowers Nottingham website. However we do not make any commitment to update the materials. If you notice information that you believe is incorrect please email us

6. Links

City Flowers Nottingham has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by City Flowers Nottingham of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

City Flowers Nottingham may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to City Flowers Nottingham's website shall be governed by the laws of England and Wales and you consent to the exclusive jurisdiction of the courts of England.